September 15, 2010
Good evening DaVitaLand!
It is Wednesday night, and I am live from Hartford Connecticut.
I left you on Tuesday morning as I was flying to Milwaukee. I got to visit with an in-center hemo center, a PD clinic, and an HHD clinic, and a strong nephrology group. It was wonderful, and I came away with positive feelings and 3 issues that need to be followed up on because it seems we are not providing Service Excellence as we aspire to.
Then the 2 hour drive to Chicago, very productive with calls. Then some meetings in Chicago, followed by a business dinner, followed by calls and email until midnight.
Today, Wednesday, started with a 7:15 meeting and an 8:30 speech at the Taleo Conference. 800 Human Resource executives from around the nation wanted to hear more about your good work and our Village, that was pretty cool. I wish you all could have been there, you would have been proud. We shared our imperfections as well as our strengths, and people appreciated our intentionality and aspirations.
After the speech I zoomed back to my room and headed to the gym. 27 solid minutes on the bike, 34 push-ups, 100 crunches, 20×15 curls, and some stretches. Total of 40 minutes, solid but unimpressive. Then I zoomed back up to my room to shower again and get ready for 2 consecutive interviews with prospective DaVitans. Both of them are doing very well where they are, neither had been looking for a job, but our search firm persuaded them both to check us out and now they are both quite interested. Once again, your positive reputation carried the day! They both said they had never seen a company with quite the same spirit. Not everywhere, of course, but a lot more pervasive and energetic than anything they had seen. And they have both been around. Read more…