March 25, 2015
Keeping Patients Safe: A Fundamental Requirement to Move Up the Clinical Quality Pyramid
I was having a conversation with my mother-in-law, Doris, recently at her assisted-living facility. She had moved from her own apartment to the memory-care unit two years prior and had adjusted well to the smaller space and more institutional structure of the care she was receiving. At 92 years old she was fortunate to be physically frail but otherwise healthy—on only Synthroid for long-standing hypothyroidism. Slowly progressive dementia is apparent, but she is still able to carry out activities of daily living and recognize and enjoy visitors. I had recently completed Atul Gawande’s newest book, “Being Mortal: Medicine and What Matters in the End,” and decided to ask Doris what mattered most to her at this stage in her life. She wanted to be treated compassionately, with dignity, and she wanted to feel safe as her external environment contracted around her.