DaVita® Medical Insights

Story: A Nephrologist Who Put Community First during Hurricane Michael

As we continue to recover from Hurricane Michael across the panhandle of Florida, I want to share a story of a physician who represents the best of us as physicians: Susan Compton, MD, of Panama City, Florida. Susan is a home medical director for DaVita and, along with her partners at her practice, cares for patients in the surrounding vicinities. She lives and works in the heart of the hurricane devastation.

On the Tuesday night before the storm made landfall, Susan sent her young son off to stay with her parents while she and her husband went to the hospital (Bay Area Sacred Heart) to shelter in place and care for patients. Before arriving at the hospital, she stopped at her office, which is attached to the Panama City DaVita clinic. There, she grabbed as much Kayexalate as she could to take with her to the hospital.

During the storm, nephrologists from other practices could not get to the hospital, so Susan took care of ALL the admitted renal patients, regardless of their primary physician. During the storm, the hospital lost power and water, so she carried crates of bottled water up to the floors for patients. All of this while also making preparations with other hospital staff for mass casualties.

Bay Medical Sacred Heart suffered tremendous damage in the storm. They had major roof destruction and broken windows leading to water breaches, but still, Susan kept working, kept caring for patients and kept me updated. The damage to her hospital and the surrounding area was so bad CNN featured Bay Medical and its CEO during the storm’s coverage.

In the immediate aftermath, Susan left the hospital and walked over to her dialysis clinic. She wanted to see if any patients had arrived that might need her help. She then returned to the hospital to find dialysis patients of all providers in the ER. She got the phone numbers for Guest Services and started working to find each of them a dialysis facility.

By Thursday, the storm had passed and Susan had located all but one of her partners (fortunately, that parter was ultimately contacted and the entire group of physicians was unharmed). She made it back to her neighborhood and her home late Thursday and, as expected, the damage was real. Regardless, she made her rounds to the dialysis facilities that were able to reopen. By the weekend, she had been reunited with her son and DaVita had reopened all but a handful of dialysis facilities. Along with her partners, she continued to treat patients.

In the face of chaos, turmoil, separation from her family and catastrophic destruction, this is a nephrologist (like many others) who put her patients and her community first. I am often inspired by the stories I hear from our colleagues around the country. During natural disasters and chaos or during times of routine care and relative calm, it I am always impressed by what the members of our great nephrology community are willing to do for their patients—and even for patients who aren’t theirs.  Thank you, Susan. And thank you to all of the dedicated nephrologists and other clinicians who continue to demonstrate care and leadership during these types of situations.

Jeffrey Giullian, MD, MBA

Jeffrey Giullian, MD, MBA

Jeffrey Giullian, MD, serves as chief medical officer of hospital services, vice president of medical affairs and national group medical director at DaVita Kidney Care. He leads the clinical quality and safety efforts for hospital services, helps lead the group medical directors and plays an active role in improving physician experience. Dr. Giullian relies on his past experiences in private practice and hospital leadership to advocate for physicians and medical directors. Dr. Giullian is active with the Renal Physicians Association (RPA) as a member of the Board of Directors, chairman of the Healthcare Payment Committee and member of the RPA’s team of advisors to the American Medical Association Relative Value Units Utilization Committee. Dr. Giullian trained in nephrology and transplantation at Vanderbilt University and received his MBA from the University of Colorado at Denver. Twitter: @Dr_Giullian_MD